Returns and Refunds Policy

At AussieLegitMarket, we stand behind the quality of our products and want to ensure your complete satisfaction. If for any reason you’re not happy with your purchase, we offer a flexible returns and refunds policy.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  1. The item must be returned within 14 days of delivery
  2. The item must be in its original condition with all tags attached
  3. The item must not have been opened or used
  4. The item must be in its original packaging

Process for Returning an Item

  1. Contact our customer service team via phone, email, or live chat
  2. Obtain a Return Merchandise Authorization (RMA) number
  3. Carefully package the item(s) in their original packaging
  4. Include all original tags, accessories, and documentation
  5. Ship the item(s) back to us using a trackable shipping method
  6. Provide proof of purchase (order confirmation email) when returning

Refund Options

Once we receive your returned item(s), we’ll process your refund according to the following guidelines:

  1. Full refunds: We offer full refunds for eligible returns within 14 days of delivery
  2. Partial refunds: For items that have been opened or show signs of wear, we may offer partial refunds based on the condition of the item
  3. Store credit: In some cases, we may offer store credit instead of a cash refund

Refund Timeline

• Processing time: Typically 3-5 business days after receiving the returned item(s) • Refunds are issued via the original payment method • You’ll receive an email notification once your refund has been processed

Exceptions to Our Returns Policy

The following items are not eligible for return:

• Personal care items (e.g., mouthpieces, coils) • Items purchased more than 14 days ago • Items that have been opened or used • Custom-made products

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately:

  1. Report the issue within 24 hours of receipt
  2. Provide clear photos of the damage or incorrect item
  3. We’ll arrange for a replacement or provide a full refund

International Orders

For international orders, please note:

• All international returns are subject to our standard policy • Shipping costs for returns are the responsibility of the customer • Refunds for international orders may take longer due to processing times

How to Initiate a Return

To start the return process:

  1. Contact our customer service team
  2. Provide your order number and reason for return
  3. Follow the instructions given by our team